This Privacy Policy ("Policy") describes how Triphoria Pvt. Ltd. ("Triphoria", "we", "our", or "us") collects, uses, stores, and protects personal and non-personal information when you use www.tripare.ai web platform (app.tripare.ai), mobile application, and related services (collectively referred to as the "Platform").

This document is an electronic record as per the Information Technology Act, 2000, and applicable rules, and does not require any physical or digital signatures.

Information We Collect

To provide access to the Platform and its features, Triphoria may collect certain personal and non-personal data from users. Failure to provide such information may limit access to some or all services.

Personal Data

Refers to information that can be used to identify or contact you, such as your name, age, gender, phone number, email address, and mailing address.

Triphoria may collect personal data when you:

Create or manage an account
Make travel or service bookings
Communicate with our support team
Participate in surveys or promotions
Voluntarily share information through the Platform

Non-Personal Data

Refers to information that does not directly identify you, such as browser type, operating system, IP address, or device information. Triphoria and its service providers may collect this automatically through technologies like cookies, web beacons, and analytics tools.

Use of Cookies and Tracking Technologies

Cookies

Small data files stored on your device to help personalize your experience. Most browsers allow you to manage or disable cookies, though some Platform features may not function properly if cookies are disabled.

IP Addresses

Automatically collected when you use the Platform, used for security monitoring, analytics, and system management.

Web Beacons

Small data tags used in emails or web pages to understand engagement and user activity.

Content Tracking

Triphoria may track non-personal data related to content posted or shared through the Platform to improve user experience and ensure compliance.

How We Use Your Information

Triphoria uses the information collected to:

Operate, maintain, and enhance our Platform and services
Enable bookings, payments, and communication related to travel services
Notify users of booking confirmations, disruptions, or updates
Improve service delivery and customer support
Comply with applicable legal and regulatory obligations

We may share limited data with trusted partners and service providers to enable core functionalities (e.g., messaging, payment processing, analytics) as per our Terms of Use. If Triphoria undergoes a merger, acquisition, or sale of assets, the personal data necessary for continued operation of services may be transferred to the acquiring entity.

Data Sharing with Travel Suppliers

To facilitate your travel bookings and ensure seamless service delivery, we share only the necessary personal information with our travel service suppliers, including airlines, hotels, car rental companies, ground transportation providers, travel consolidators, channel managers, global distribution systems (GDS), and other travel service intermediaries.

The data shared with suppliers is limited to what is essential for booking confirmation and service fulfillment, such as your name, contact details, travel dates, and specific booking requirements. This sharing is strictly limited to enabling your travel arrangements and is governed by each supplier's respective terms of service and privacy policies.

We work only with reputable travel suppliers and partners who maintain industry-standard data protection practices. However, please note that once your information is shared with these suppliers, their own privacy policies and terms of service apply to the handling of your data.

User Communication and Contact

If you contact us by phone, email, or other means, we may retain correspondence records to assist with future queries or problem resolution. To request removal of your contact or communication data, please write to us at support@tripare.com

Access, Correction, and Deletion of Data

Users can request to:

Update or correct inaccurate personal data
Delete personal data from our systems, subject to backup retention limits

Such requests may be sent to support@tripare.com. We may verify your identity before processing any request for security purposes.

Data Security

Triphoria employs administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or disclosure. This includes:

Secure storage and encryption of sensitive data
Controlled access for authorized personnel only
Regular reviews of security practices

All employees and partners handling personal data are bound by confidentiality obligations and may face disciplinary or legal action for misuse.

Third-Party Services for Analytics and Personalization

To continuously improve your experience and deliver personalized services, we utilize carefully selected third-party analytics and personalization tools. These services help us understand how users interact with our Platform, identify areas for improvement, and tailor content to better meet your needs.

Third-party services we may use include analytics platforms for usage insights, personalization engines to customize your experience, and performance monitoring tools to ensure optimal platform functionality. These providers process certain usage data and may use cookies or similar technologies as described in our tracking technologies section above.

We work only with reputable service providers who maintain strict data protection standards and use your information solely to deliver the services we've engaged them for. Any data shared with these providers is governed by contractual agreements that require them to handle your information securely and in compliance with applicable privacy laws.

Legal Disclosures

Triphoria does not sell, trade, or rent personal information to third parties. However, we may disclose information:

To comply with applicable laws or lawful requests (e.g., court orders, subpoenas)
To cooperate with law enforcement investigations

Rights of Users

You have the right to:

Access and correct your personal data
Request deletion of your data
Restrict processing of data during dispute or verification

Requests may be made via support@tripare.com. We may retain limited data where legally required (for instance, for tax or audit purposes).

Data Retention

Your information is retained only as long as necessary for the purposes outlined above, or as required by law. Once no longer needed, data is securely deleted or anonymized.

Use by Minors

Use of the Platform is not intended for individuals under 18 years of age. Minors aged 12–17 may use the Platform only under parental or guardian supervision, who shall assume full responsibility for such use. Triphoria does not knowingly collect personal data from minors. If you believe your child has provided personal data, please contact us at support@tripare.com, and we will delete the information post validation within 7 business days.

Changes to this Policy

Triphoria may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on our Platform, and your continued use after such changes constitutes acceptance of the revised policy.

Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:

Triphoria Private Limited

Registered Office: Gurugram, Haryana, India

3i 704, Orris Aster Court

Sector 85, Gurugram, Haryana, India

PIN 122004

Email: support@tripare.com